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Privacy Policy

Effective date: 1st May 2024

  1. Introduction

Welcome to Strike20, operated by Tactical2020 LTD. Our main office is located at Room 2102-3 CHINA INSURANCE GROUP BLDG 141 DES VOUEX ROAD CENTRAL HK, HONG KONG. At Strike20, accessible from https://www.strike20.com ("the Site"), your privacy is paramount to us. This Privacy Policy outlines our commitment to safeguard the personal data of our customers, site visitors, and anyone interacting with our services.

Our aim is to handle your personal data with utmost care and transparency, adhering strictly to the principles of legality, fairness, and transparency. We collect and process your information only where necessary, with your consent, and in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) of Hong Kong.

By engaging with our Site, purchasing our products, or communicating with us, you confirm that you have reviewed and understood this Privacy Policy. You agree to our practices around the collection, use, and sharing of your personal data as detailed below. If you disagree with any part of this policy, please refrain from using our Site or providing any personal data.

  1. Definitions

In this Privacy Policy:

  • Personal Datarefers to any information relating to an identified or identifiable living individual.
  • Data Subjectrefers to the individual to whom the Personal Data relates.
  • Data Userrefers to Strike20, as the entity that collects and processes Personal Data.
  • Processingincludes the collection, holding, processing, or use of Personal Data.
  • Consentmeans any voluntary, specific, informed, and unambiguous indication of the Data Subject's wishes by which he or she, by a statement or by clear affirmative action, signifies agreement to the processing of Personal Data relating to him or her.
  1. Scope of this Policy

This Privacy Policy applies to all personal data collected by Strike20 through the Site, including information provided during account registration, product purchases, customer service interactions, and other activities. This policy also covers any personal data we may collect offline, such as during in-person events or through direct communication.

  1. Types of Personal Data Collected

We may collect the following types of personal data:

  • Contact Information:Name, email address, phone number, shipping and billing address.
  • Account Information:Username, password, order history, preferences.
  • Payment Information:Credit card details (we do not store full card numbers), billing information.
  • Technical Information:IP address, device type, browser type, operating system, referring website, pages visited, and other technical information about your use of the Site.
  • Usage Data:Information about how you interact with the Site, such as the pages you view, the products you click on, and the time and duration of your visits.
  • Other Information:Any other information you choose to provide, such as feedback, survey responses, or product reviews.

We may also collect certain information that is not considered personal data, such as aggregated or anonymized information, which cannot be used to identify you.

  1. Purposes for Collection and Use of Personal Data

We collect and use your personal data for the following purposes:

  • Account Creation and Management:To create and manage your account, process your orders, and provide customer support.
  • Order Processing and Fulfillment:To process and fulfill your orders, including payment processing, shipping, and returns.
  • Customer Communication:To communicate with you about your orders, respond to your inquiries, and provide customer service.
  • Marketing and Promotional Activities:To send you marketing emails, newsletters, or promotional offers (with your consent). You can opt out of these communications at any time.
  • Personalization:To personalize your experience on the Site, recommend products, and tailor content to your interests.
  • Analytics and Improvement:To analyze how users interact with the Site, identify trends, and improve our products and services.
  • Fraud Prevention and Security:To detect and prevent fraudulent activity, protect the security of our Site, and comply with legal obligations.
  1. Lawful Basis for Processing

We process your personal data based on the following lawful bases under the PDPO:

  • Consent:For certain activities, such as marketing communications, we will only process your personal data with your explicit consent. You can withdraw your consent at any time.
  • Contractual Necessity:We may process your personal data to fulfill our contractual obligations, such as processing your orders and providing customer support.
  • Legal Obligation:We may process your personal data to comply with applicable laws, regulations, or legal processes.
  • Legitimate Interests:In some cases, we may process your personal data for our legitimate business interests, such as improving our website, preventing fraud, or personalizing your experience. We will always balance our legitimate interests against your privacy rights.
  1. Consent

We will only collect and process your personal data for marketing purposes with your explicit consent. You can provide your consent by opting in through checkboxes or other mechanisms on our Site. You have the right to withdraw your consent at any time by contacting us or following the unsubscribe instructions in our marketing communications.

  1. Disclosure of Personal Data

8.1 We may disclose your personal data to the following categories of recipients:

  • Affiliated Companies:We may share your personal data with our affiliated companies or subsidiaries for the purposes described in this Privacy Policy.
  • Service Providers:We may engage third-party service providers to perform functions on our behalf, such as payment processing, shipping, marketing, and data analysis. These providers will have access to your personal data only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your data.
  • Business Partners:We may share your personal data with our business partners for joint marketing or promotional purposes, but only with your consent.
  • Government Agencies, Law Enforcement, or Courts:We may disclose your personal data if required by law, regulation, legal process, or governmental request.

8.2 We will not sell, rent, or lease your personal data to third parties for their marketing purposes without your explicit consent.

8.3 We may share non-personal data, such as anonymized and aggregated data relating to sales, user behavior, and logistics, with the public and our partners, including existing and potential business partners, suppliers, researchers, and academics.

  1. Data Security

9.1 We take reasonable precautions to protect your personal data from unauthorized access, use, or disclosure. We implement appropriate technical and organizational measures, such as encryption, access controls, and regular security assessments, to safeguard your data.

9.2 While we strive to protect your personal data, no security measures are completely foolproof. We cannot guarantee the absolute security of your data transmitted to or through the Site. You acknowledge that any transmission of personal data is at your own risk.

  1. Data Retention

10.1 We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10.2 When we no longer need your personal data, we will securely delete or anonymize it to protect your privacy.

10.3 You may request to delete your account and associated personal data by contacting us.

Please note that account deletion is irreversible and may result in the loss of e-coupons, purchase history, and other account-related benefits. We will process your request within 30 business days.

  1. Data Subject Rights (PDPO)

11.1 Under the PDPO, you have the following rights regarding your personal data:

  • Right of Access:You have the right to request access to your personal data held by us.
  • Right of Correction:You have the right to request that we correct any inaccurate personal data we hold about you.
  • Right of Erasure:In certain circumstances, you have the right to request that we erase your personal data.
  • Right to Restrict Processing:In certain circumstances, you have the right to restrict our processing of your personal data.
  • Right to Object to Processing:You have the right to object to our processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
  • Right to Data Portability:In certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transmitted to another controller.

11.2 To exercise any of these rights, please contact us using the contact information provided in Section 14 of this Privacy Policy.

  1. Direct Marketing (PDPO Compliance)

12.1 We may use your personal data for direct marketing purposes, such as sending you promotional emails, newsletters, or other marketing materials. However, we will only do so with your consent.

12.2 You can opt out of receiving direct marketing communications at any time by following the unsubscribe instructions provided in each communication or by contacting us directly.

  1. Automated Decision-Making and Profiling

13.1 We do not currently use automated decision-making or profiling that has a legal or significant effect on you. If we implement such practices in the future, we will update this Privacy Policy and provide you with relevant information.

  1. Children's Privacy

14.1 T While the Site is not designed for children under the age of 13, we recognize the importance of protecting children's privacy. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently received personal data from a child under 13 without the required parental consent, we will delete such data from our records promptly.

  1. Use of Cookies and Similar Technologies

15.1 Strike20 utilizes cookies and similar technologies (e.g., web beacons, pixels, tags) to enhance your experience on the Site, analyze usage patterns, and personalize content and advertising. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

15.2 We use the following types of cookies:

  • Essential Cookies:These cookies are necessary for the basic functionality of the Site, such as enabling you to add items to your shopping cart or log into your account.
  • Analytical/Performance Cookies:These cookies collect information about how you use the Site, such as which pages you visit and how long you stay on each page. This information helps us improve the Site's performance and functionality.
  • Functional Cookies:These cookies allow the Site to remember choices you make (such as your language preference) and provide enhanced features.
  • Targeting/Advertising Cookies:These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit the number of times you see an ad and measure the effectiveness of advertising campaigns.

15.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

  1. Third-Party Websites and Services

16.1 The Site may contain links to third-party websites, applications, or services. These third parties have their own privacy policies, and we are not responsible for their information practices. We encourage you to review the privacy policies of any third-party websites or services that you visit.

  1. Social Media Features

17.1 Our Site incorporates various social media features, including the Facebook "Like" button, and the ability to share content on Twitter, Instagram, and TikTok. These features may collect information such as your IP address and the specific page you are visiting on our Site; they may also set a cookie to ensure their proper functionality. Additionally, we actively engage on these social media platforms. Social media features may be hosted either by third-party services or directly on our Site. Your interactions with these features and our content on these platforms are governed by the privacy policies of the respective social media companies.

  1. International Data Transfers

18.1 Your personal data may be transferred to, stored, and processed in countries outside of Hong Kong, including mainland China where our warehouse is located. Data protection laws in these countries may differ from those in Hong Kong. By using the Site, you consent to the transfer of your personal data to these countries.

18.2 We will take reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws, regardless of where it is processed.

  1. Data Breach Notification

19.1 In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable laws and regulations.

  1. Changes to this Privacy Policy

20.1 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on the Site. Your continued use of the Site after any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

  1. Contact Information

21.1 For any inquiries or concerns regarding our privacy practices or this Privacy Policy, please contact our Data Protection Officer at:

Email: tactical2020i@gmail.com 

Mailing Address: Room 1006, Building B, Niu Hu Community, Junxin Road, Guanlan Street, Longhua District, Shenzhen, China

  1. Dispute Resolution

22.1 If you have any complaints regarding our compliance with this Privacy Policy or the PDPO, you may contact our Data Protection Officer using the contact information provided in Section 21.

22.2 If your complaint is not resolved to your satisfaction, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data in Hong Kong.

  1. Limitation of Liability

23.1 To the maximum extent permitted by applicable law, Strike20 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Site or Services; (b) any conduct or content of any third party on the Site or Services; (c) any content obtained from the Site or Services; or (d) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

  1. Indemnification

24.1 You agree to indemnify, defend, and hold harmless Strike20 and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, liabilities, expenses, damages, and costs, including reasonable attorneys' fees, arising out of or in connection with (a) your use of the Site or Services; (b) your violation of these Terms; (c) your violation of any rights of a third party, including but not limited to intellectual property rights; or (d) your conduct in connection with the Site or Services.

  1. Governing Law

25.1 This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Hong Kong SAR.

  1. No Waiver

26.1 The failure of Strike20 to enforce any right or provision of this Privacy Policy shall not be deemed a waiver of such right or provision.

  1. Severability

27.1 If any provision of this Privacy Policy is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of this Privacy Policy shall remain in full force and effect.

  1. Entire Agreement

28.1 This Privacy Policy, together with the Terms of Service and any other legal notices published by Strike20 on the Site, shall constitute the entire agreement between you and Strike20 concerning the subject matter hereof.

  1. Updates to this Privacy Policy

29.1 We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and indicate the date of the latest revision. Your continued use of the Site after the changes become effective will signify your acceptance of the revised Privacy Policy.

  1. Contact Us

For further details or queries about our Privacy Policy, feel free to reach out to us at:

Email: ceo@strike20.com 

Phone: +85265551409

Warehouse Address: Tactical2020 LTD, Room 1006, Building B, Niu Hu Community, Junxin Road, Guanlan Street, Longhua District, Shenzhen, China.

Registered Office: 2102-3 CHINA INSURANCE GROUP BLDG 141 DES VOUEX ROAD CENTRAL HK, HONG KONG.

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